Thank you for choosing Grip Active Pakistan! We strive to provide you with high-quality products that meet your unique preferences. However, we understand that occasionally issues may arise. This Refund & Return Policy outlines the guidelines for returning items to ensure a smooth and satisfactory experience for you. Please read this policy carefully before initiating a return.
1. Eligibility for Returns
We accept returns under the following conditions: The item must be unused, unworn, and in its original packaging with all tags attached. Return requests must be initiated within 7 days of receiving the product. Items that are damaged, defective, or incorrect upon arrival are eligible for a free replacement or refund.
2. Non-Returnable Items
Certain products cannot be returned, including: Items purchased on sale or as part of a clearance promotion. Customized or personalized products. Items damaged due to misuse, improper care, or normal wear and tear.
3. Refund Process
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days via the original payment method. Shipping charges are non-refundable unless the return is due to an error on our part.
4. Exchange Policy
If you wish to exchange an item for a different size or color, please contact us within 7 days of receiving your order. Exchanges are subject to product availability.
5. How to Initiate a Return
To request a return or refund, follow these steps: Contact our customer support at [Your Contact Email/Number]. Provide your order number, reason for return, and clear product images (if applicable). Ship the item back to us using a trackable courier service.
6. Contact Us
For any return-related inquiries, feel free to reach out to us at:
📞 +92 339 0580030
📧 info@gripactive.com
We appreciate your trust in Grip Active Pakistan and are committed to ensuring your satisfaction!
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